About Operations Management for Health Care

This class will provide an introduction to the use of operations management in the healthcare industry. This will give students the basics tools of decision science so that they understand how to use mathematical methods and thinking to optimize health care processes and operations. The course will cover topics such as evidence-based medicine, optimization techniques including Linear programming, queuing theory, 6 Sigma, and Lean methods.

Course Learning Objectives	Cognitive / Affective	Level
1. Appreciate the complex environment in which organizations utilize process improvement.	Affective	Receiving/ Attending
2. Explain how organizations can use data to understand and improve the efficiency and quality of care.	Cognitive	Comprehension
3. Align stakeholders with strategy by: (a) Calculating the attributes of a process. (b) Evaluating how to improve a process. (c) Assessing if the improved process is meeting the intended goals.	Cognitive	Evaluation